Business Tech Support
We deliver 24/7 IT support, IT security, cloud managed desktops, telephony and data services, we keep your IT systems working.
Whatever you need whenever you need it.
Is your IT working as it should?
Is it unreliable, frustrating, affecting company productivity, are staff and customers compaining? Do simple issues not get addressed and when they do is turn around too long?
Then you are not alone, many organisations have IT operational issues either with suppliers or internal teams. We are here to solve these issues and get you where you need to be.
The Cloud Shepherd Way
Our aim to give our customers the best experience they have ever had with any supplier, for us its all about the relationship, and this is built on our foundation of honesty, openness and putting the client first.
We have you covered
We monitor everything we can 24 hours a day, 7 days a week, so if something goes wrong we know before the customer, We deliver the most proactive IT service we believe possible.
Evolve and improve
We always review if a customer is getting what they need from their IT we will make recommendations and help plan an effective IT strategy
Safety Safety Safety
Everything we do is from a basis of safety, from data leakage to back-ups and data handling processes we are focused on making sure the best practices are used, by our customers and ourselves.
Performance, Security, Reliability, Scalability,
IT As a Service
IT as a Service, an interesting concept… Rather than being a white labelled â€œdesktop as a serviceâ€ offering, the Cloud Shepherd platform is built from the ground up to be agile, secure, scalable and most importantly, flexible.
From provisioning through deployment to end user on-going service, the environment is our own architecture that has been purpose-built to deliver the most effective, scalable and efficient virtual desktop platform.
Save energy and reduce CO2 emissions
With a cloud-managed desktop, your computing is done in a data centre, this means it’s all done on the most energy-efficient hardware available, and because it’s centralised there are much lower power overheads, this means you will see huge reductions to the environmental impact of your business IT with make use happy and the planet happy.
Consolidate IT costs
Historical capital expenditure investment in equipment has made computer power, storage and scalability very hard to manage. The disparate resource of PC hard drives, RAM and processor power have meant that many organisations have had far more resources than they could effectively use, and manage.
Deployment of a managed desktop delivers exactly what is necessary to provide all users with sufficient compute power – paid for per user, per month. This shift to operational expenditure based costing for IT allows for instant elasticity, long term scalability and easy fixed cost growth for the business.
IT decisions are hard to make we’ve been there.
The key to the growth of most organisations is cost efficient agility, allowing them to compete in any market, at any pace. Future proofing the tech infrastructure with a virtual desktop allows the business to deploy exactly what is necessary, when its necessary, where its necessary – to instantly accommodate any change within the business. All of this happens at a fixed cost per user.
There are no refresh points and no technology expiry we upgrade everything for you. Software licensing provided by Cloud Shepherd permits access to the most up to date versions. The end user access equipment becomes simplistic, and easy to manage.
Defining a technical handover point in any IT estate is always difficult. The managed desktop, and in particular when delivered over a fully managed network, allows for a very clear handover point ensuring skill sets employed by the business are deliberate and in line with user engagement, productivity and growth strategies rather than break fix and IT estate management.
Traditionally, 80% of IT budgets have been spent on doing what you do. 20% spent on creating new ways of doing business.
We are here to change that.
What People Are Saying
Cloud Shepherd helped to make our business much more resilient, replacing physical site-based servers with virtual cloud-hosted workstations. Their staff are friendly, knowledgeable and responsive and as such we would have no hesitation in recommending their service to others.
We have been working with Ed and the team from Cloud Shepherd for over 5 years. As our team and our requirements have grown, as has the support from Cloud Shepherd. Acting as our outsourced IT department, nothing is too much trouble and they have been their to not only solve the urgent issues, but to also help us plan our IT requirements for the future. The team are friendly, responsive and knowledgeable. As a small growing business this is exactly what we need.
At Royal Porcelain Works, we use Cloud Shepherd for all our IT support. Ed, Dave and the team there are fantastic to deal with and their service is exceptional, providing a fast and efficient response to any issues. Having never used a remote service before, I can highly recommend Cloud Shepherd, as they very much feel a part of our onsite team
We're Here To Help!
Unit 1 Elgar Business Centre
M-F: 8:30am – 5:00pm
Emergency support 24/7
0800 368 7373